Returns Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

Please email info@halococo.com/live-test to request a refund and we will assign you a tracking #.

Mail your returned item to:

Halo Coco Ltd
Returns Department Tracking #
160 City Road
London
EC1V 2NX

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Our items can not be returned if they are opened.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Payment Policy

Accepted Methods of Payment

PayPal

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location.